1) Do you have a physical location?
We do not, Trunk Up is an online fashion boutique!
2) Where is Trunk Up based?
In Richmond, VA - we love RVA.
3) What are you shipping/exchange policies?
We made it simple.
- Free shipping on orders over $50
- $4.99 flat rate shipping on orders under $50
- $4.99 label fee for orders that received free shipping
- No label fee for orders that paid $4.99 for shipping
- E-mail us at firstname.lastname@example.org for a return label
- 15 day return policy
To be eligible for a return, your item must be unused and in the same condition that you received it. Flash sales, final sales, and clearance sales do not qualify for a return.
You're able to return/exchange your unwanted items within 15 days of the date you received it. If 15 days have gone by since the day you received it, unfortunately we can’t offer you a refund.
Reply back to your order confirmation and let us know the items you wish to return or exchange. We will then ship you a label. Easy as pie.
4) Do you ship anywhere else besides the United States?
We only ship within the USA. We hope to ship to more places in the future!
5) How long does it take for an item to be shipped?
To the major 48 states: 5-7 business days. 3 business days with the 3-day shipping selection.
To Alaska and Hawaii - 7-10 business days. 3 business days with 3-day shipping.
6) Where do I add a discount code?
The discount code can be added when you enter your credit card/PayPal/Amazon info.
7) Who do I contact for sponsorship and advertising questions?
Feel free to email Sue, our owner at email@example.com.
8) Who do I contact for general questions?
Feel free to email us at firstname.lastname@example.org.
9) Do you collaborate with bloggers?
We do! We offer bloggers a generous discount in exchange for a blog post and social media posts. We work with a variety of different bloggers and are always open to collaborate!